At Fibernet Broadband, installation days vary depending on your location and it ranges from 3 wording days to 7 working days. Once we know your location, we will be able to run a feasibility check and give you a more accurate estimate. To learn more, please contact our sales team on 09083301363

You can reach Fibernet customer service centre via the following channels;

  • Calls: +2349083301363,
  • WhatsApp: 2349071011409
  • Email: csc@fibernet.ng

Fibernet Broadband have various convenient and secured service renewal platforms. Please use any of the options below for fast and seamless payment and instant activation.

  • Use this url: selfcare.fibernet.ng
  •  Log in with your clients ID (should be typed in small alphabets) use same as your password.
  • If you’re using your phone, kindly set to “desktop enabled”
  • Go to billing then click on renew subscription under billing then click on renew now.
  • You should be able to move on from there.

Please take note of following in resolving issues relating to red light showing on your modem:

  • Modem should be suspended where children/housekeeper will not be able to touch or tampered with.
  • Please ensure all cables are properly connected on the modem
  • If you notice any red light blinking on the modem, please restart the modem from the power source for about 5 seconds
  • If red light blinking persists, please contact our customer service for quick resolution.
 
  • Confirm the power source is properly connected and switched on.
  • Kindly press the LED button on the modem.
  • If LED button still not on, please try using another power cable or source to confirm functionality.

If problem persists, please contact our customer service for quick resolution.

  • Please check if your data has been exhausted or expired.
  • Please login to our selfcare portal to confirm account status.
  • If subscription is still active and unable to connect, confirm that the light indicators on the modem are on.
    Please check for red light on LOS or PON light blinking and ensure all cables are properly connected on the ONU.
    If problem persists, please contact our customer service for quick resolution.

Fibernet Broadband coverage locations are Egbeda, Akowonjo, Shasha, Igando, Ikeja, Gbagada, Anthony, Maryland, Agungi, Lekki, Surulere, Yaba, Ilupeju, Ketu, Arepo, Maryland, Abeokuta, Magboro and new locations are being added daily. To learn more on Fibernet Broadband coverage locations, please contact our sales team on WhatsApp  (+2349071011409) with your detailed location, name and phone number.

You can upgrade your service plan at the beginning of a billing cycle. Please contact our customer service center for more information.

Please note that all service plans have 30 days validity period. This implies your subscription will expire at the end of every 30 days.

If your business or residential location changes, we can relocate your fiber optic service at a cost which shall be communicated to you. Please contact our customer service center or send an email to csc@fibernet.ng and our we will be glad to assist you.

Yes, Fibernet Broadband provides high-speed broadband with unlimited internet access, With our unlimited access you will be able to play HD games on the internet.

We operate 24/7 on our contact channels. You can live chat with our customer service team 24/7 using the following platforms downloaded on your mobile phone or desktop.

Selfcare: Please visit www.fibernet and log in with your username and password.